FAQ (Frequently Asked Questions)

Last Updated: March 27, 2025

Find answers to common questions about shopping with Hannmeii. If you need further assistance, visit our Support Center.

Ordering

How do I place an order?

Visit our Shop page, select your products, and proceed to checkout. Our streamlined process ensures your order is placed quickly and efficiently.

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placement. Email us at support@hannmeii.shop, and we’ll assist you promptly.

Shipping

Where do you ship?

We ship worldwide, including the US, Europe, and Australia. See Shipping & Delivery for details.

How long does shipping take?

Shipping for standard products takes 2–7 business days to the US, 5–12 business days to Europe, 7–15 business days to Australia, and 10–20 business days to other regions. Print-on-Demand (POD) products require 3–5 business days for production, plus shipping times as listed. Times may vary due to customs or holidays. See Shipping & Delivery for details.

Returns

What is your return policy?

We offer a 30-day return policy for unused standard items (14 days for EU customers per local laws). POD products are non-returnable unless defective. See Returns & Refunds for more information.

How do I return an item?

Email support@hannmeii.shop to initiate a return. We’ll guide you through the process.

Products

Are your products authentic?

Yes, all our products are sourced from trusted global suppliers, ensuring 100% authenticity and quality.

Do you offer warranties?

Yes, electronics come with a 1-year warranty. Contact us at support@hannmeii.shop for details.

Print-on-Demand (POD) Products

How long does it take to produce and ship a POD product?

POD products take 3–5 business days to produce, plus shipping (2–5 business days to the US, 5–10 business days to Europe, 7–15 business days to Australia, 10–20 business days to other regions). See Shipping & Delivery for details.