Refund and Returns Policy

Last Updated: March 20, 2025

At Hannmeii, we want you to be satisfied with your purchase. This Refund and Returns Policy applies to orders placed on our website hannmeii.shop from customers in Europe, the Americas, Australia, and beyond. As a Taiwan-based cross-border e-commerce business, we’ve designed this policy to balance your rights with the realities of international shipping.

1. Return Window

Standard Returns: You may request a return within 30 days of receiving your order, unless otherwise required by local laws (e.g., 14 days in the EU—see below).
EU Customers: Per EU consumer laws, you have 14 days from receipt to notify us of your intent to return, with an additional 14 days to send the item back.
Exceptions: If more than 30 days have passed (or 14 days for EU customers where applicable), we cannot offer a full refund or exchange unless required by law.

2. Eligibility for Returns

To qualify for a return:

The item must be unused, in the same condition as received, and in its original packaging.
You must provide proof of purchase (e.g., order confirmation or receipt).
Non-returnable items include:
- Gift cards or vouchers.
- Downloadable digital products.
- Custom-made or personalized items, including Print-on-Demand (POD) products like custom mugs, T-shirts, or phone cases, unless defective—see Section 3..

3. Defective or Damaged Items

If an item, including a POD product, arrives defective, damaged, or incorrect due to our error, we’ll cover the return shipping costs and offer a full refund or replacement, at your choice. Contact us within 7 days of receipt with photos of the issue.

4. Refund Process

Initiating a Return: Email us at support@hannmeii.shop with your order number and reason for return.
Inspection: Once we receive and inspect your return (typically within 5 business days), we’ll notify you via email about approval or rejection.
Processing: If approved, your refund will be issued to your original payment method within 7-14 business days, depending on your bank or payment provider.
Late Refunds: If you haven’t received your refund, check your account, then contact your payment provider, and finally reach out to us if needed.

5. Exchanges

We offer exchanges for defective or damaged items only, including POD products. If you’d like the same item replaced, email us at [support@hannmeii.shop] and follow the return instructions below.
For non-defective exchanges (e.g., wrong size), contact us to confirm availability; you’ll cover return shipping costs.

6. Shipping Returns

Return Address: Mail your return to 8F., No. 173, Sec. 1, Datong Rd., East Dist., Tainan City 701010 , Taiwan (R.O.C.)
Customer Responsibility: Unless the item is defective or our error, you are responsible for return shipping costs. Original shipping fees are non-refundable.
Recommendations: Use a trackable shipping service for valuable items, as we cannot guarantee receipt or issue refunds for lost returns.
International Shipping: Delivery times back to Taiwan vary by region (e.g., 7-21 days from Europe, the Americas, or Australia). Customs fees, if any, are your responsibility.

7. Sale Items

Items purchased at a discount or during a sale are eligible for refund only if defective. Non-defective sale items may be exchanged, subject to availability.

8. Gifts

If your item was a gift and shipped directly to you, you’ll receive a gift credit for the return value upon approval.
If the gift giver receives the refund, they’ll be notified of the return.

9. Regional Consumer Rights

Europe: EU customers enjoy additional rights under the Consumer Rights Directive, including a 14-day withdrawal period for most online purchases.
Americas: Policies align with local laws (e.g., California’s CCPA refund rights where applicable).
Australia: Returns comply with Australian Consumer Law, including remedies for items not of acceptable quality. We honor these rights where they exceed our standard policy.